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Case Study: Scaling Your ERP With Your Operations

Case Study Presentation

Case Study Documentation

A medical technology company specializing in bioelectronic therapies for chronic disease was facing significant operational and system-related challenges that hindered their ability to scale efficiently. As the company focused on developing innovative medical devices, their operations spanned multiple systems, including Salesforce (SFDC), NetSuite, and Brightree. However, the integration and management of these systems had become increasingly difficult, leading to several key issues:

Following our 3 phased approach we were able to:

  1. Clearly Defining Business Requirements: We collaborated with the company to document detailed business requirements, ensuring all stakeholders understood the expected outputs and success criteria. This alignment prevented scope creep and kept the project focused on key objectives.
  2. Future State Architecture: A new system architecture was designed to significantly reduce data duplication across platforms. The guiding principle was that if a process wasn’t managed within a specific system, the data didn’t need to be stored there. This streamlined data flow across Salesforce, NetSuite, and Brightree, eliminating redundancy.
  3. SOPs for Month-End Processes: Standard operating procedures (SOPs) were created for the month-end closing process. These SOPs led to a 50% reduction in the time required to close the books by standardizing workflows and minimizing errors, improving the efficiency of the finance team.
  4. Root-Cause Fixes for Manual Interventions: Enhancements were made to address the root causes of manual intervention. Automation was introduced where possible, reducing the need for manual adjustments and significantly cutting down on errors.
  5. Regressive Documentation: Comprehensive, regressive documentation was developed for all existing technical solutions. This documentation enabled the company’s internal team to better manage and support their NetSuite environment, reducing reliance on external consultants.
  6. Tech Stack Analysis: A detailed analysis of the company’s NetSuite tech stack was conducted to identify inefficiencies and underutilized features. This helped the company better understand their current tools and make informed decisions about future module investments.

This process resulted in several key improvements:

  • 50% Decrease in Month-End Closure Duration: The time required to close the month-end process was reduced by half, from three weeks to approximately 1.5 weeks, allowing the finance team to focus on more strategic tasks.
  • Reduction in Integration Errors: By addressing the root causes of integration discrepancies, the company saw a reduction in reconciliation errors, leading to lower internal and external reconciliation costs.
  • Increased End-User Trust: With more efficient processes and stabilized system performance, end-users developed renewed trust in the systems, leading to higher adoption and more effective use of NetSuite and other platforms.
  • Shift to Process Optimization: With the system stabilized, the company was able to transition from reactive troubleshooting to focusing on optimizing their processes and systems for future growth.
  • Increased Confidence in Contract Renewal: With a clearer understanding of their NetSuite environment and improved ROI from existing modules, the company felt more confident in renewing their NetSuite contract and acquiring additional modules with measurable value.
  • Roadmap Development: Developed a comprehensive roadmap outlining strategic, long-term improvements to ensure scalable growth and continuous optimization of business processes.

Conclusion

As your business grows, it’s essential to ensure your ERP system scales with you. NetSuite’s robust, flexible, and scalable platform is designed to meet the needs of growing businesses, but without the right strategy, it can fall short of its full potential. At Ethos Business Solutions, we specialize in helping businesses like yours maximize their NetSuite investment and create a roadmap for future success.

Ready to scale your NetSuite instance to support your growth? Contact us today to learn how we can help you align NetSuite with your business goals.