NetSuite Support Packages
Choose the perfect level of support for your business. From flexible on-demand assistance to comprehensive enterprise partnerships.
Flex
For businesses seeking flexible, on-demand NetSuite support without a monthly commitment. Ideal for companies requiring occasional expert assistance to address ad-hoc issues.
- Pay-as-you-go, On-Demand Support
- Access to shared pool of specialists
- Address any NetSuite related issues or enhancements
Starter
Tailored for companies seeking fundamental support services to establish a solid foundation with NetSuite. Caters to businesses in their early stages or those with basic operational needs.
- Dedicated Resource (1)
- Functional Guidance and Advisement
- Technical Guidance
- Custom Development (New or Enhancements)
- Break-fix Work-around
- Release Preview Testing and Advisement
- Module Discovery/Demo
- Training (Formal or Informal)
- New Module Implementation (<40 hours)
- Data Cleanup
- Available Mon-Fri (7a to 6p CST)
Growth
Designed to propel businesses toward intermediate levels of growth and success by providing comprehensive NetSuite support. Ideal for companies experiencing expansion and increased operational complexity.
- Everything in Starter, plus:
- Dedicated Resources (2)
- Performance Report Interpretation and Remediation
- Annual Business Reviews
- Advanced Module Support:
- Advanced Manufacturing
- WIP & Routing
- Demand Planning
- WMS
- Revenue Recognition
- 24 Hour Response for Critical Issues
Thrive
Our top-tier, premium-level support, offering additional benefits to ensure maximum efficiency and success. Designed for established businesses aiming for excellence and seeking a strategic partner in their NetSuite journey.
- Everything in Growth, plus:
- Flexible number of hours
- Dedicated Resources (3+)
- Major Release Regression Testing
- New Feature Recommendation(s)
- Quarterly Business Reviews
- Program Management and Advisory
- Onsite Visit(s)
Flex
For businesses seeking flexible, on-demand NetSuite support without a monthly commitment. Ideal for companies requiring occasional expert assistance to address ad-hoc issues.
- Pay-as-you-go, On-Demand Support
- Access to shared pool of specialists
- Address any NetSuite related issues or enhancements
Starter
Tailored for companies seeking fundamental support services to establish a solid foundation with NetSuite. Caters to businesses in their early stages or those with basic operational needs.
- Dedicated Resource (1)
- Functional Guidance and Advisement
- Technical Guidance
- Custom Development (New or Enhancements)
- Break-fix Work-around
- Release Preview Testing and Advisement
- Module Discovery/Demo
- Training (Formal or Informal)
- New Module Implementation (<40 hours)
- Data Cleanup
- Available Mon-Fri (7a to 6p CST)
Growth
Designed to propel businesses toward intermediate levels of growth and success by providing comprehensive NetSuite support. Ideal for companies experiencing expansion and increased operational complexity.
- Everything in Starter, plus:
- Dedicated Resources (2)
- Performance Report Interpretation and Remediation
- Annual Business Reviews
- Advanced Module Support:
- Advanced Manufacturing
- WIP & Routing
- Demand Planning
- WMS
- Revenue Recognition
- 24 Hour Response for Critical Issues
Thrive
Our top-tier, premium-level support, offering additional benefits to ensure maximum efficiency and success. Designed for established businesses aiming for excellence and seeking a strategic partner in their NetSuite journey.
- Everything in Growth, plus:
- Flexible number of hours
- Dedicated Resources (3+)
- Major Release Regression Testing
- New Feature Recommendation(s)
- Quarterly Business Reviews
- Program Management and Advisory
- Onsite Visit(s)
Why Choose ETHOS 360care?
Dedicated Experts
Work with certified NetSuite professionals who understand your business needs.
Flexible Options
From pay-as-you-go to comprehensive packages, scale support as you grow.
Dedicated Experts
More than support — we help you maximize your NetSuite investment.
Ready to Get Started?
Contact us to discuss which support package is right for your business.